The Story BEHINDTHE MOVE
Our client is globally recognized for its innovation and scale in metal production. While upgrading a key facility in Québec, they needed to mobilize five essential crusher components—spread across multiple sites in Spain.
The Falcon team was brought in to take over inland, port, and ocean logistics. The mission: to restore control to a project that had previously stalled due to mismanagement and structural gaps.
The Challenges Faced& Overcame
Our Team Overcame:
Responsibility transfer: Formal letters were required to shift ownership from a previous forwarder to Falcon.
Storage time sensitivity: Some components had been idle at the port for over a year; another remained at the factory.
Declared vs. actual dimensions: Discrepancies made initial permits void, prompting route and escort reapproval.
Permit and routing limitations: Overwidth shipments necessitated public signage removal and coordination with police escorts.
Critical timelines: The vessel’s departure from Bilbao offered minimal margin for error.
how falconResponded
Falcon issued official transfer documentation, secured urgent packaging repairs, and ensured full recognition at the port and terminal. Upon discovering dimension inconsistencies, a revised routing plan and new permit strategy were launched. Police escorts were rebooked, and progress was shared in real time with the client via multimedia updates.
Finally, seamless terminal handling under FIOS conditions completed the project, reflecting our signature Door-to-Door precision.
BEHIND THE SCENES
FROM SPAIN TO QUÉBEC
Why falconWas Chosen
Our client selected Falcon based on:
- Our proven leadership in project cargo and heavy industrial logistics.
- A strong global-local partnership with hand selected partners.
- Transparent communication, backed by technical expertise and tracking tools.
- Confidence in Falcon’s ability to handle time-sensitive transitions, even under pressure.
TheResults
The results spoke for themselves. Zero damages occurred during inland or port transfers, proof of our care-driven handling. Despite last-minute complexities, every deadline was met with precision. With full visibility restored and project control back in the client’s hands, Falcon minimized detention and overage costs through proactive updates and planning. The outcome? A renewed level of trust that positioned Falcon as the go-to partner for future international shipments.
5 X 80K KGS, 0 DAMAGE
On budget & on time
Port-Cartier, Québec, Canada
Spain, Europe